Application Support Analyst Sample CVs
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What makes a strong Application Support Analyst CV
- Quantify SLA performance: incident resolution rates, average resolution time, first call resolution
- List applications supported: ERP, CRM, HRIS, custom business applications
- Highlight ticketing platforms: ServiceNow, JIRA, Zendesk, Freshdesk, BMC Remedy
- Include root cause analysis, problem management, and change management experience
- Showcase scripting or SQL skills used for diagnostics and data fixes
Key skills employers look for
Incident Management
Triage, root cause analysis, escalation, SLA adherence, ITIL framework, problem management
Application Knowledge
ERP (SAP, Oracle), CRM (Salesforce), HRIS, custom apps, integration troubleshooting
ITSM Tools
ServiceNow, JIRA, Zendesk, BMC Remedy, Freshdesk, change management, CMDB
Technical Skills
SQL queries, PowerShell, log analysis, API troubleshooting, monitoring tools
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