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    Hotel Receptionist Sample CVs

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    What makes a strong Hotel Receptionist CV

    • List PMS experience: Opera, RoomKeyPMS, Maestro, Protel, Mews, Cloudbeds
    • Highlight check-in/check-out: upselling, room assignments, VIP profiles, group arrivals
    • Include OTA management: managing reservations from Booking.com, Expedia, direct bookings
    • Quantify front desk volume: average daily arrivals handled, complaint resolution metrics
    • Showcase night audit experience and end-of-day reporting if applicable

    Key skills employers look for

    Front Desk Operations

    Check-in/out, room assignments, key management, VIP handling, group coordination

    PMS Systems

    Opera, RoomKeyPMS, Mews, Protel, Cloudbeds, Maestro, GDS systems, OTA channels

    Guest Experience

    Upselling, complaint resolution, concierge referral, loyalty programme management

    Administration

    Night audit, cash management, shift handover, reservation management, billing

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