IT Support Specialist Sample CVs
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What makes a strong IT Support Specialist CV
- List certifications: CompTIA A+, Network+, ITIL 4, Microsoft 365 Fundamentals, AZ-900
- Specify support tier: Level 1 (helpdesk), Level 2 (desktop/server), Level 3 (infrastructure/escalation)
- Highlight ITSM tools: ServiceNow, Jira Service Management, Freshservice, Zendesk, Ivanti
- Include SLA management: first-call resolution rates, average ticket resolution time, CSAT scores
- Showcase hardware/software: Windows 10/11, macOS, Microsoft 365, Active Directory, Azure AD, VPN, MDM
Key skills employers look for
End-User Support
Helpdesk, desktop support, remote assistance, software troubleshooting, incident resolution
Systems Administration
Active Directory, Azure AD, Microsoft 365, Exchange, SharePoint, Intune/MDM, Group Policy
Infrastructure
Windows Server, networking (TCP/IP, DNS, DHCP, VPN), firewall, switches, backup, patching
ITSM & Service Delivery
ServiceNow, Jira SM, ITIL processes, SLA management, change management, asset management
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